Privacy Policy

Make English Easier is a coaching and psychoeducation practice operated by PLAIN CAMPAIGN LTD (registered in England and Wales, company no. 14269475), trading as Make English Easier ("we", "us"). We are the data controller for personal data described in this policy.

Contact: contact@makeenglisheasier.pl

Address: 71-75, Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

What data we collect and why:

1. When you join our email series or download materials: your email address (and name, if provided). Purpose: to send you the content you requested and related emails about our services. Lawful basis: consent, which you may withdraw at any time via the unsubscribe link in every email.

2. When you book a consultation or session: name, email, appointment details, timezone, and any information you choose to include in booking questions. Purpose: scheduling and delivering the service. Lawful basis: performance of a contract (or steps taken at your request before entering one).

3. When you pay: payments are processed by Stripe. We do not store your card details; we receive confirmation of payment, your name and email, and transaction records. Lawful basis: contract and legal obligation (accounting records).

4. When you work with us as a coaching client: session notes, forms you complete (e.g. intake, goal and outcome measures), and correspondence. This may include information about your wellbeing that you choose to share. Where this includes health-related (special category) data, we process it on the basis of your explicit consent, recorded on our consent form, which you may withdraw at any time. Session records are kept confidential, stored securely, and never used for marketing.

5. When you visit this website: standard technical data (IP address, browser type, pages viewed) via cookies and similar technologies — see Cookies below. Lawful basis: legitimate interests (running and improving the site) and consent where required for analytics/advertising cookies.

Who processes data on our behalf:

We use reputable providers to run our services, each acting under their own security and data-processing terms: MailerLite (email and landing pages), Calendly (scheduling), Stripe (payments), Google Workspace/Google Calendar and Google Meet (calendar and video sessions), our website hosting provider, and — when enabled — Meta (Facebook) Pixel and analytics tools for measuring our marketing. Some providers process data outside the UK/EEA; where they do, transfers are safeguarded by UK-approved mechanisms such as adequacy decisions or standard contractual clauses.

How long we keep data:

Email subscribers: until you unsubscribe or after prolonged inactivity. Client records: up to 7 years after our work ends (professional and insurance requirements, and limitation periods), then securely deleted. Payment/accounting records: 6 years as required by UK law. Enquiries that don't become clients: up to 12 months.

Confidentiality and its limits (coaching clients):

What you share in sessions is confidential. The narrow exceptions, consistent with professional ethics (BACP/BPS frameworks): where you give consent to share; where we are required by law; or where there is serious risk of harm to you or others. Anonymised, non-identifiable information may be discussed in professional supervision — supervisors are bound by the same confidentiality.

Your rights:

Under UK GDPR you may: access your data; correct it; request deletion; restrict or object to processing; receive a portable copy; and withdraw consent at any time (without affecting prior lawful processing). To exercise any right, email contact@makeenglisheasier.pl — we respond within one month. You also have the right to complain to the Information Commissioner's Office (ico.org.uk), though we'd appreciate the chance to resolve concerns first.

Cookies:

This site uses essential cookies (required for it to function) and, with your consent, analytics and marketing cookies (e.g. Meta Pixel) to understand how visitors use the site and to measure our advertising. You can decline non-essential cookies via the cookie notice and manage them in your browser settings. [If no cookie-consent banner is installed yet and the Meta Pixel gets enabled: install a consent banner — e.g. a WordPress plugin such as Complianz or CookieYes — before switching the pixel on.]

Children:

Our services are designed for adults. We do not knowingly collect data from anyone under 18.

Changes:

We may update this policy; the "last updated" date reflects the current version. Material changes will be flagged to email subscribers.